Support – WalkingPadT&F

Welcome! If you need help with WalkingPadT&F , you’re in the right place.

About the App

WalkingPadT&F connects to compatible walking pads (e.g., WalkingPad R1 Pro) via Bluetooth to display your progress on a virtual track and provide quick speed controls.

Quick Troubleshooting

1. Bluetooth not connecting
   • Ensure Bluetooth is enabled on your iPhone/iPad.
   • Turn your WalkingPad R1 Pro on and keep it nearby.
   • Force close and reopen the app, then try connecting again.
   • Restart your walking pad and your device if the issue persists.
2. Speed controls not responding
   • Confirm the device is connected in the app.
   • Check that the walking pad is not in a locked or standby state.
   • Update to the latest app version and firmware if available.
3. Permissions
   • Go to iOS Settings > WalkingPadT&F and confirm Bluetooth permission is enabled.
4. Data and Privacy
   • We use Bluetooth only for device control and metrics display. See our Privacy Policy.

Contact Us

Email: support@mksp.gr

Please include your device model, iOS version, app version, and a brief description of the issue.

Tips

• Keep your walking pad close to your device for reliable Bluetooth.
• Avoid pairing the walking pad in iOS Settings; connect directly inside the app if prompted.

Thanks for using WalkingPadT&F!